Help Center

Find answers to common questions

Getting Started
How do I activate my device?
Where do I find my Device ID and Key?
What devices does ZedPlayer support?
Setup & Configuration
How do I add a playlist?
Can I have multiple playlists?
How do I set up parental controls?
Payments & Billing
What plans are available?
What payment methods are accepted?
Can I get a refund?
How do I renew my license?
Technical Support
The app is not loading my playlist
Video playback is buffering
How do I update the app?

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